Questions & Answers About Purchasing RSIGuard

• Are quantity discounts available? How do I pay for my quantity purchase?
• Are there other ways I can pay (e.g. PayPal, check)?
• How is my purchase delivered (e.g. CD, web)?
• Can I continue to use RSIGuard if I can't afford to buy it?

Are quantity discounts available? How do I pay for my quantity purchase?

Remedy Interactive offers several licensing options, including enterprise, site, campus, and volume-based programs. Government, education, and not-for-profit customers may qualify for additional discounts.

Please email RSIGuard Sales or call (800) 776-5545 (outside the United States, please call +1 415 332 6433).

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If you are purchasing 21 or more copies of RSIGuard at a price we have quoted to you, you may pay via:

• A check (made to Remedy Interactive) or a purchase order to:
  
  Remedy Interactive
  1 Harbor Dr.
  Suite 200
  Sausalito, CA 94965
  (415) 331-3864 (fax)
  Email RSIGuard Sales
• A Credit Card -- You can either provide credit card details by:
  - calling (800) 776-5545 or by
  - faxing your credit card information (Name, Billing Address, Phone number, amount to be billed) to (415) 331-3864.
• The RSIGuard general online web payment service.
• Bank Wire -- Contact us for details about wiring funds directly to us (international orders only, a $20 wire-transfer bank fee must be added)

If you are purchasing 20 or fewer copies, please do so at our credit card purchase webpage (or choose an alternate payment method). Resellers should purchase orders of 20 or fewer copies through the reseller web page reseller webpage.

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Are there other ways I can pay (e.g. PayPal, check)?

You can pay for your order by:

• Check (please send to):
  
  Remedy Interactive
  1 Harbor Dr.
  Suite 200
  Sausalito, CA 94965
  
  If you are downloading RSIGuard, be sure to include your email address for your registration code. If you are adding $14 for a CD ($24 outside the United States), please be sure to include the address where you wish your CD to be sent.
• PayPal:
  To purchase a single copy of RSIGuard Stretch Edition (download) for $65, click here:

  Note: It can take up to 24 hours to receive your registration code since PayPal orders are processed manually.

  To pay for any other RSIGuard purchase using PayPal, please use your PayPal account to "Send Money" to
  
• To make a miscellaneous payment to Remedy Interactive for RSIGuard, you can also use the general online web payment service.

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How is my purchase delivered (e.g. CD, web)?

If you are purchasing RSIGuard for unnetworked use (and don't need any special customizations):

When you buy RSIGuard, you are buying a registration code that turns the 45-day trial into a permanent copy. Therefore, you can download and install the 45-day trial and register it with the registration code you purchase. This registration code will normally be delivered by email.

As a result, there is rarely a need to get a CD delivered when you purchase RSIGuard.If you purchase RSIGuard from the RSIGuard website and do need a CD, you can select CD delivery for an additional $14. Because of California law, ordering a CD may subject your entire order to sales tax.

If you purchase a single copy of RSIGuard, then the registration code you receive will normally only be usable on 1 computer (details). If you purchase multiple copies, you will be given a special registration code (that we call a Registration Access Code) that can be used on multiple computers. When you enter your Registration Access Code into a copy of RSIGuard, RSIGuard will automatically access the RSIGuard.com server to authorize and record the registration.

If you are purchasing a customized license (e.g. a license where data is networked):

You will receive a customized installation package after you complete the RSIGuard custom configuration spreadsheet (see support pages for details). When maintenance releases are issued, you will receive an updated custom installation package. You will be provided a unique download link for your organization's license.

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Can I continue to use RSIGuard if I can't afford to buy it?

If you have installed the 45-day trial and want to continue using RSIGuard, but cannot afford it, we will try to accommodate you.

In order to receive a discounted copy, please email us a brief explanation of your situation.

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