Support

IT Staff Documentation

I want to express my sincere gratitude for the outstanding on-call service you provide on your support line. As an Information Services Director, I frequently deal with support calls and it is a pleasant surprise to find a support line where I can count on speaking with a live person that is willing and capable to go the extra mile in helping their customers. I am also impressed with the RSIGuard product. I use the product personally and find it very helpful to manage pain.

— Dennis D., Director of Information Services, Lakewood, WA

Implementation Information

RSIGuard Program Administrator's Guide [pdf | 1.2mb]
RSIGuard Deployment Settings for Program Administrators [xls | 105k]

Additional IT Support Materials

RSIScript Documentation [pdf | 58k]
RSIGuard Reporting Functionality Tutorial - An overview of RSIGuard's reporting functionality and the reporting options available to your organization.
Conducting an RSIGuard Pilot
Administrator Reporting & Management Tools Installation - Includes the Administrator Console, GroupInsight, and UserInsight.
Computer name/domain info Tool - Used to help identify system variables that can identify user location [exe | 52k]
RSIGuard Settings Clearing Tool - Clears all RSIGuard settings/registry to pre-installation state (note this tool should only be used when RSIGuard is not running). [exe | 52k]

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